Thank you for visiting! Effective immediately, we will be issuing eCard certifications for all courses. We will no longer be issuing scanned or paper copies for any certifications. All participants are solely responsible for recovering their own eCard. We will no longer be able to provide paper certifications or scanned copies for any disciplines.
Please reference the information below to access a certification or to help someone access their card. Email is an absolute necessity in order to issue these certifications.
How are eCards issued?
For this process, the cards are issued to the participants' emails so they can fill out a short survey about the class and have access to their card for the entire two years. Participants have the choice to download and save, print, or forward on to anyone. If a paper card is printed and lost, he or she can simply download another. When participants sign in on the roster at our classes they will need to provide an email. It would be preferred to have a personal email address if possible, only because many people do not have access to a 'work' email address from home, this could prolong the process of them receiving their certification.
Once they claim their card on the website, they will be issued the certification AND a code. This code can be given to employers who will have direct access to their certification by entering the code on the website below.
For employers or school programs:
Employers or school programs who wish to verify a card can go to: www.heart.org/cpr/mycards. From here, on the bottom of the page, you will see "Employers: Verify an AHA eCard." You can enter the eCard number to look up their cards to save and print for your own records. The person who participated in the class has to first 'claim' their card by following a link sent to their email no longer than 1 week after their course completion (so long as the course is paid in full). Then they will have access to their eCard and code for entering to verify the certification.
How can I obtain a copy of my eCard?
Visit www.heart.org/cpr/mycards and either enter your code that you were given upon claiming your card or you can also search by your First/Last name and email address. You can then forward a copy of your card and save it as a file on your computer.
If you are having trouble with the American Heart Association website, please contact them directly. Information for this is located at the bottom under the 'contact us' tab.
What if I cannot access my card despite trying the above suggestions?
FIRST, please check your SPAM or TRASH in your email to make sure that the eCard did not filter to one of these folders in your email as this is a likely cause.
Please contact us at 414-791-5018 to verify that your name was spelled correctly and that you are entering the email that we have on file for you. If the certification is spelled incorrectly or the email is not legible on the course roster when you participated in the class this will result in a delay of you receiving the certification. In addition, this will also result in an additional $10 fee for the re issuance of the certification.
If you are having trouble with the www.heart.org/cpr/mycards website you will need to contact the American Heart Association directly. Their contact information can be located on the bottom under the 'contact us' tab.